Secret Shopping

• How do you know?
• Are they doing as much as they can to close the client?
• You pay a lot to walk one client through the door
• Are your agents just letting them walk away?

Most builders and managers are shocked when they see what their customers are seeing.

HBE uses a hidden pinhole camera to record a normal client’s interaction with your sales agent. Using this information, you can improve your customer experience and convert more leads. Our trained shoppers use the latest technology to capture the experience that your customers get when approaching your business.  Let HBA shop your sales agents and see a clear, no-nonsense evaluation of their performance. HBA has the expertise to help your agents improve their sales techniques and convert more leads.

HBA is the only company to provide you with the One Stop Shop!

Our shops include:

1. DVD’s – Get two DVD’s containing pristine audio and video of our secret shopper’s interaction with your agent.
2. Written Report – Comprehensive, clear cut, detailed evaluation of your Salesperson shop, including HBA’s ten core competencies.
3. HBE Senior Management Review – At HBA we have over twenty five years in new homes sales experience. In the shop report review process, our Senior Management not only does many of our shops but they also review every shop and provide you with a breakdown of training suggestions and areas for improvement.
4. Agent Followup Tracking – Are your agents following up with their customers? Find out if they called our secret shopper for three weeks after our visit.
5. Quick Turnaround – Get your results quickly – in most cases, 5-10 business days.

We also offer:

• Sales Agent Shops and Followup Coaching Detailed Report & Video Shop, Internet Shop, Phone Shop, Audio Shop, Mini Shop, Competition Shop
• Lender Shops Video & Report Shop, Phone Shop, Internet Shop
• Design Center Video & Report Shop, Phone Shop